Shipping policy

Lucky Lotions – Shipping Policy

This Shipping Policy applies to all orders placed with Lucky Lotions. It has been prepared in line with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

1. Order Processing

  • Orders are usually packed and dispatched within 2–3 business days after full payment is received.

  • During peak times (sales, holidays, promotions), dispatch times may be longer.

  • Customers will be notified if there are any significant delays.

2. Shipping Options & Delivery Timeframes

  • Standard Shipping (Australia): Estimated 3–8 business days after dispatch.

  • Express Shipping (Australia): Estimated 1–4 business days after dispatch.

  • International Shipping: Available to selected countries. Delivery times vary depending on location and customs processing (typically 10–20 business days).

Note: Delivery timeframes are estimates only. Carriers may experience delays due to factors beyond our control (e.g. natural disasters, public holidays, customs checks).

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, destination, and shipping method chosen.

4. Tracking & Proof of Delivery

  • Orders include tracking where available. Tracking details will be provided via email once dispatched.

  • Proof of delivery will be based on the carrier’s records. If an item is marked as delivered but you did not receive it, please contact us promptly so we can assist.

5. Delivery Responsibilities

  • Customers must provide accurate delivery details. Lucky Lotions is not responsible for delays or losses due to incorrect addresses.

  • If a package is returned due to incorrect details or failure to collect, a re-delivery fee may apply.

6. Australian Consumer Law (ACL) – Your Rights

Under the ACL:

  • You are entitled to a repair, replacement, or refund if your goods are lost or damaged in transit, provided you notify us within a reasonable timeframe.

  • We will work with the carrier to resolve lost, missing, or damaged parcels.

  • Refunds or replacements for non-delivery will only be processed after the carrier’s investigation confirms the item cannot be delivered.

  • These rights are in addition to any shipping guarantees offered by our carriers.

7. International Customers

  • International customers are responsible for any customs duties, import taxes, or local charges.

  • Lucky Lotions is not liable for delays due to customs processing or local postal services.

8. Contact Us

For shipping or delivery issues, please contact:

Lucky Lotions
Email: hi@luckylotions.com