Terms of service

Lucky Lotions – Terms of Service

Welcome to Lucky Lotions. By accessing or purchasing from our website, social media pages, or authorised stockists, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Information

  • Lucky Lotions is an Australian-owned business providing hand creams and skincare products.

  • These Terms apply to all users of our services, including customers, browsers, and purchasers.

  • We may update these Terms from time to time. Continued use of our website or purchase of our products means you accept the updated Terms.

2. Eligibility

  • You must be at least 18 years old to purchase directly from us, or have parental/guardian consent.

  • By placing an order, you confirm that all information you provide is true, accurate, and complete.

3. Products & Information

  • Product descriptions and ingredient lists are provided in good faith and to the best of our knowledge.

  • However, individual results may vary, and Lucky Lotions makes no guarantee regarding suitability for every skin type.

  • Customers are responsible for checking ingredients to avoid potential allergies or sensitivities.

4. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Prices are subject to change without notice.

  • Payment must be made in full before your order is dispatched.

5. Shipping & Delivery

  • We ship Australia-wide (and internationally where stated).

  • Delivery times provided are estimates only and may vary due to factors outside our control.

  • Risk of loss passes to you once the order is delivered to your nominated address.

6. Returns & Refunds

  • Our Refund & Returns Policy (see separate document) forms part of these Terms.

  • Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement for products with major faults.

  • Change of mind returns are not accepted once a product has been opened or used.

7. Intellectual Property

  • All content on our website and packaging — including logos, branding, text, images, and product names — is the intellectual property of Lucky Lotions.

  • You may not copy, reproduce, or distribute our content without prior written consent.

8. Limitation of Liability

  • Lucky Lotions products are cosmetic in nature. We do not provide medical advice.

  • We are not liable for any adverse reactions, allergies, or misuse of products. Always follow usage instructions and discontinue use if irritation occurs.

  • To the maximum extent permitted by law, we exclude liability for any indirect, incidental, or consequential loss arising out of your use of our products.

9. Privacy

  • We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

10. Governing Law

  • These Terms are governed by the laws of South Australia (or relevant Australian jurisdiction).

  • Any disputes shall be resolved in the courts of Australia.